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Let’s Talk “Conversion Rate Optimization”
By Jeremy Mays | November 15, 2019 |
ARTICLE
The Importance of Color In Your Marketing
By Jeremy Mays | November 22, 2019 |
Email Personalization Statistics
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When only subject line is personalized, emails have an average open rate of 7.4% and a click rate of .4%.
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When message only is personalized, emails have an average open rate of 18.8% and a click rate of 2.1%.
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When message and subject line are personalized, emails have an average open rate of 5.9% and a click rate of .2%.
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Personalized emails deliver six times higher transaction rates.
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70% of brands fail to use personalized emails.
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Organizations using email personalization generate 17% more revenue through their campaigns than the average marketer.
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Personalized emails deliver 6x higher transactional rates.
Website Personalization Statistics
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74% of customers feel frustrated when website content is not personalized.
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In-house marketers who are personalizing their web experiences and who are able to quantify the improvement see, on average, a 19% uplift in sales.
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Personalized homepage promotions influenced 85% of consumers to buy while personalized shopping cart recommendations influenced 92% of shoppers online.
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More than half of consumers (57%) are okay with providing personal information (on a website) as long as it’s for their benefit and being used in responsible ways.
Digital Advertising Personalization Statistics
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79% of consumers say they are only likely to engage with an offer if it has been personalized to reflect previous interactions the consumer has had with the brand.
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By 2020, 51% of consumers expected that companies would anticipate their needs and make relevant suggestions before they made contact.
-
88% of U.S. marketers reported seeing measurable improvements due to personalization, with more than half reporting a lift greater than 10%.
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63% of respondents are highly annoyed by the way brands continue to rely on the old-fashioned strategy of blasting generic ad messages repeatedly.
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If they get personalized offers or discounts, 63% of millennials, 58% of Gen Xers, and 46% of Baby Boomers are willing to share personal information with companies.
ECommerce Personalization Statistics
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80% of shoppers are more likely to buy from a company that offers personalized experiences.
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On average 71% of consumers express some level of frustration when their shopping experience is impersonal.
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44% of consumers say that they will likely become repeat buyers after a personalized shopping experience with a particular company.
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40% of executives say their customer personalization efforts have directly affected sales and profits in channels like ecommerce.
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Marketers see an average increase of 20% in sales when using personalized experiences.
Content Personalization Statistics
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63% of consumers said they’d think more positively of a brand if it gave them content that was more valuable, interesting or relevant.
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78% of U.S. Internet users said personally relevant content from brands increases their purchase intent.
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87% of consumers surveyed say that personally relevant branded content positively influences how they feel about a brand.
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Lack of content relevancy generates 83% lower response rates in the average marketing campaign.
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Individual customer stakeholders who perceived supplier content to be tailored to their specific needs were 40% more willing to buy from that supplier than stakeholders who didn’t.
B2B and B2C Personalization Statistics
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81% of consumers want brands to get to know them and understand when to approach them and when not to.
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Smart personalization engines used to recognize customer intent will enable digital businesses to increase their profits by up to 15%.
-
94% of customer insights and marketing professionals across multiple industries said personalization is “important,” “very important,” or “extremely important” for meeting their current marketing objectives.
-
79% of organizations that exceeded revenue goals have a documented personalization strategy.
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When asked to prioritize one capability that will be most important to marketing in the future, one-third of marketers answered: “Personalization.”
Mobile Personalization Statistics
-
48% of people say it’s generally acceptable for companies to use their purchase history to deliver personalized offers via mobile so long as they can be opted in and out of.
-
41% of people say it’s acceptable for businesses to use their purchase history to deliver personalized offers via mobile so long as the offers are related to their history with the business.
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66% of people get frustrated when a company’s shopping cart isn’t connected to its mobile app.
Retail Personalization Statistics
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75% of consumers are more likely to buy from a retailer that recognizes them by name, recommends options based on past purchases, OR knows their purchase history.
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Only 39% of retailers send personalized product recommendations via email.
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54% of shoppers anticipate a personalized discount within a day of sharing their information with a retailer
-
7% of people say they would be likely to engage with a birthday email sent by a retailer.
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Less than 10% of tier 1 retailers believe they are highly effective at personalization, and nearly one-third report having limited or no capability to support personalization efforts.
Email Personalization Statistics
-
When only subject line is personalized, emails have an average open rate of 7.4% and a click rate of .4%.
-
When message only is personalized, emails have an average open rate of 18.8% and a click rate of 2.1%.
-
When message and subject line are personalized, emails have an average open rate of 5.9% and a click rate of .2%.
-
Personalized emails deliver six times higher transaction rates.
-
70% of brands fail to use personalized emails.
-
Organizations using email personalization generate 17% more revenue through their campaigns than the average marketer.
-
Personalized emails deliver 6x higher transactional rates.
Website Personalization Statistics
-
74% of customers feel frustrated when website content is not personalized.
-
In-house marketers who are personalizing their web experiences and who are able to quantify the improvement see, on average, a 19% uplift in sales.
-
Personalized homepage promotions influenced 85% of consumers to buy while personalized shopping cart recommendations influenced 92% of shoppers online.
-
More than half of consumers (57%) are okay with providing personal information (on a website) as long as it’s for their benefit and being used in responsible ways.
Digital Advertising Personalization Statistics
-
79% of consumers say they are only likely to engage with an offer if it has been personalized to reflect previous interactions the consumer has had with the brand.
-
By 2020, 51% of consumers expected that companies would anticipate their needs and make relevant suggestions before they made contact.
-
88% of U.S. marketers reported seeing measurable improvements due to personalization, with more than half reporting a lift greater than 10%.
-
63% of respondents are highly annoyed by the way brands continue to rely on the old-fashioned strategy of blasting generic ad messages repeatedly.
-
If they get personalized offers or discounts, 63% of millennials, 58% of Gen Xers, and 46% of Baby Boomers are willing to share personal information with companies.
ECommerce Personalization Statistics
-
80% of shoppers are more likely to buy from a company that offers personalized experiences.
-
On average 71% of consumers express some level of frustration when their shopping experience is impersonal.
-
44% of consumers say that they will likely become repeat buyers after a personalized shopping experience with a particular company.
-
40% of executives say their customer personalization efforts have directly affected sales and profits in channels like ecommerce.
-
Marketers see an average increase of 20% in sales when using personalized experiences.
Content Personalization Statistics
-
63% of consumers said they’d think more positively of a brand if it gave them content that was more valuable, interesting or relevant.
-
78% of U.S. Internet users said personally relevant content from brands increases their purchase intent.
-
87% of consumers surveyed say that personally relevant branded content positively influences how they feel about a brand.
-
Lack of content relevancy generates 83% lower response rates in the average marketing campaign.
-
Individual customer stakeholders who perceived supplier content to be tailored to their specific needs were 40% more willing to buy from that supplier than stakeholders who didn’t.
B2B and B2C Personalization Statistics
-
81% of consumers want brands to get to know them and understand when to approach them and when not to.
-
Smart personalization engines used to recognize customer intent will enable digital businesses to increase their profits by up to 15%.
-
94% of customer insights and marketing professionals across multiple industries said personalization is “important,” “very important,” or “extremely important” for meeting their current marketing objectives.
-
79% of organizations that exceeded revenue goals have a documented personalization strategy.
-
When asked to prioritize one capability that will be most important to marketing in the future, one-third of marketers answered: “Personalization.”
Mobile Personalization Statistics
-
48% of people say it’s generally acceptable for companies to use their purchase history to deliver personalized offers via mobile so long as they can be opted in and out of.
-
41% of people say it’s acceptable for businesses to use their purchase history to deliver personalized offers via mobile so long as the offers are related to their history with the business.
-
66% of people get frustrated when a company’s shopping cart isn’t connected to its mobile app.
Retail Personalization Statistics
-
75% of consumers are more likely to buy from a retailer that recognizes them by name, recommends options based on past purchases, OR knows their purchase history.
-
Only 39% of retailers send personalized product recommendations via email.
-
54% of shoppers anticipate a personalized discount within a day of sharing their information with a retailer
-
7% of people say they would be likely to engage with a birthday email sent by a retailer.
-
Less than 10% of tier 1 retailers believe they are highly effective at personalization, and nearly one-third report having limited or no capability to support personalization efforts.